Return & Refund Policy

I'm A House Head is a lifestyle and apparel brand operated by HouseHead Media Partners Inc., based in Maryland, USA.

We take pride in offering original designs across our hoodies, T-shirts, tote bags, and exclusive collections inspired by the global house music community.

Our goal is to deliver products that reflect the quality, creativity, and identity of our brand.

We understand that sometimes an item may not fit as expected, arrive incorrectly, or simply not be what you envisioned. That's why we've established a clear return and exchange process to help address eligible concerns.

We approach each request with care, fairness, and respect for our customers.

We offer a 14-day return window for eligible products purchased directly from www.imahousehead.com.

You may request a return within 14 calendar days of the date your order is delivered.

To qualify for a standard return:

• Items must be unworn, unwashed, unused, and in their original condition.

• Original labels and tags, where provided, must remain attached.

• Products must be free from stains, odors, alterations, or damage caused after delivery.

• You must provide an order number or another acceptable proof of purchase.

• Your return request must be submitted within the 14-day period.

Trying on an item indoors to check the fit is acceptable, provided it remains in returnable condition.

Once your return is authorized, please ship the item within 14 calendar days using the return instructions provided by our customer support team.

Returns outside these conditions may be declined, subject to applicable consumer protection laws.

• We want your apparel to look and feel right.

  If your hoodie or T-shirt doesn't fit as expected, you may request an exchange for another available size or color of the same product.

  Exchange conditions

  • Exchange requests must be submitted within 14 days of delivery.

  • The original item must meet our return eligibility requirements.

  • Exchanges depend on product availability.

  • Items must be returned and inspected before a replacement is dispatched, unless we agree otherwise.

  Because some of our designs are released in limited quantities, requested sizes or colors may sell out.

  If your preferred replacement is unavailable, we'll help you explore an alternative eligible item or a refund according to this policy.

  For a standard size or preference exchange, applicable shipping charges will be disclosed before the exchange is processed.

  If an exchange is needed because we sent an incorrect, damaged, or defective item, we will arrange an appropriate resolution at no additional shipping cost to you.

• To maintain product quality and fairness for all customers, certain items may not qualify for standard returns or exchanges.

  These include:

  • Items that have been worn beyond a reasonable fitting, washed, altered, or damaged after delivery.

  • Merchandise missing essential components or no longer in its original returnable condition.

  • Products explicitly identified as Final Sale before purchase.

  • Personalized or individually customized products, if offered, where the applicable exclusion was clearly disclosed before checkout.

  A note on limited releases

  Our Signature Collection, City Series, and exclusive design drops are not automatically considered final sale.

  Unless an individual product is clearly marked otherwise before purchase, our standard return eligibility rules apply.

  Discounted merchandise is also not automatically excluded from returns unless specifically designated as Final Sale before purchase.

  These exclusions do not limit your rights concerning incorrect, defective, or damaged merchandise under applicable law.

1. We've designed our return process to be simple and personal.

   Step 1 — Contact Our Team

   Email [email protected] with the subject line:

   Return Request – Order #[Your Order Number]

   Please include:

   • Your full name and order number.

   • The product you wish to return or exchange.

   • Whether you are requesting a refund or exchange.

   • A brief explanation of the concern, if relevant.

   • Clear photographs if the item is damaged, defective, or incorrect.

   Step 2 — Receive Return Instructions

   Our customer support team will review your request and confirm whether it qualifies under this policy.

   For authorized returns, we'll provide the return instructions and designated shipping address.

   Step 3 — Send Your Return

   Package the item securely and ship it to the approved return address using a trackable shipping service.

   Keep your tracking information until your return has been completed.

   Step 4 — Review & Resolution

   Once the returned merchandise arrives, we'll inspect it and confirm the appropriate refund or exchange resolution.

   Please do not send merchandise to an unconfirmed address or return items without first contacting our support team.

    

We believe customers should understand shipping responsibilities before beginning a return.

Standard Returns

For returns based on personal preference, sizing, or a change of mind:

• Customers are responsible for return shipping costs.

• Return shipping charges are not reimbursed unless required by applicable law.

• Original shipping charges are generally non-refundable.

• Any additional shipping charges for an exchange will be disclosed before processing.

We recommend using a trackable shipping service to help prevent lost or untraceable returns.

Incorrect, Damaged, or Defective Items

If we send the wrong product or an item arrives damaged or defective, we will cover reasonable, authorized return shipping costs or provide another appropriate return arrangement.

We will not require you to pay additional shipping charges to correct an error on our part.

Shipping Charges & Legal Exceptions

If an order cannot be fulfilled or must be canceled due to a shipment failure on our part, applicable shipping charges will also be refunded as required by law.

We do not charge a separate restocking fee for approved standard returns.

Once your return is received and inspected, we will notify you whether your refund has been approved.

For eligible refunds, we aim to initiate the refund within 5 business days after completing our inspection of the returned merchandise.

Refund Method

Approved refunds are generally issued to the original payment method used at checkout.

The refundable amount normally includes the price actually paid for the returned item and any associated refundable taxes.

Original shipping charges are generally non-refundable for standard voluntary returns, except where this policy or applicable law provides otherwise.

If a purchase was made using a promotion or discount, any refund will be calculated based on the amount actually paid and the applicable discount allocation.

When Will You Receive Your Refund?

After a refund has been initiated, your bank or payment provider may require additional processing time.

Card refunds commonly take approximately 5–10 business days to appear, although timing can vary by financial institution and payment method.

If your refund has been confirmed but has not appeared after the expected processing period, please contact your payment provider or reach out to our team for assistance.

We will notify you if additional information is needed to complete an eligible refund.

Every order matters to us.

If your package arrives with a damaged product, a manufacturing defect, a missing item, or merchandise different from what you ordered, please contact us as soon as possible.

We encourage you to report visible issues within 7 days of delivery so we can investigate promptly. This is a recommended reporting period, not a waiver of any rights you may have under applicable law.

What to Include

• Your order number.

• A description of the issue.

• Clear photographs of the product and, where relevant, the packaging.

• Details of any missing or incorrect merchandise.

Once we review the information, we will work toward an appropriate resolution, which may include:

• A replacement of the same item, subject to availability.

• A suitable alternative, with your agreement.

• A refund to the original payment method.

• Another remedy required by applicable law.

Where we are responsible for the problem, you will not be charged additional shipping fees to correct it.

We may request that the affected item be returned when reasonably necessary, and we'll provide suitable instructions.

Your satisfaction matters, and so does our responsibility to stand behind the products we sell.

We understand that plans can change.

If you need to update or cancel an order, please contact us at [email protected] as soon as possible.

We will make reasonable efforts to accommodate your request before an order enters fulfillment or ships.

However, once an order has been prepared for dispatch or shipped, we may not be able to cancel or modify it.

If your order has already shipped, you may request a return after delivery under the applicable conditions of this policy.

Unavailable Products & Fulfillment Delays

If we cannot fulfill an order, we will contact you regarding the available options.

If we are unable to ship within the applicable promised timeframe, we will offer the cancellation, refund, or opportunity to consent to a delay required by law.

When we cancel an unfulfilled order, we will provide the appropriate refund, including applicable shipping charges, as required by law.

This policy applies to qualifying purchases made through our official online store at www.imahousehead.com.

Purchases made through independent retailers, event vendors, or third-party marketplaces may be governed by their respective return procedures.

For purchases made directly from us at future in-person events or retail locations, any applicable return terms will be communicated at the time of purchase.

This policy does not exclude, restrict, or replace consumer rights and remedies that cannot legally be waived.

We may update this policy as our collections, operations, or services evolve. Any revised policy will be published on our website with an updated revision date. Changes will not retroactively reduce rights or benefits already promised for a completed purchase, except as permitted by law.

Need Help With an Order?

Our team is here to assist you with returns, exchanges, damaged merchandise, and general order concerns.

I'm A House Head
Operated by HouseHead Media Partners Inc.
Baltimore, Maryland, United States

Customer Support: [email protected]
Official Website: www.imahousehead.com

Made for the culture. Backed by our commitment.

At I'm A House Head, our connection with the community doesn't end at checkout. We're committed to treating every customer with respect, transparency, and the care that makes the house music community feel like family.